Can I exchange my Cygnett product for something else? April 24, 2019 04:25 Cygnett does not offer exchanges on any items. Cygnett will only replace items which are defective, and will only exchange items for the same product as per our Warranty Policy. Related articles How can I return my product bought at Cygnett.com? Can I return a product out of its original packaging? How long do I have to return an item? What should I do if I have received a faulty product? Does your warranty cover purchases from your retail partners?