- When you have first paired your Cygnett Smart Device with the Cygnett Smart App it may need 1-2 minutes to respond.
- If your device does not respond after more than 1-2 minutes, please turn the device off at the wall socket and reset the connection.
- If your Cygnett Smart Device continues to not respond, move the device closer to your Wi-Fi router for a stronger signal. The position you have located may have weak Wi-Fi reception.
You can diagnose issues from the LED light on the Cygnett Smart Device. For a Smart Plug the light is located on the power button. For a Smart Globe the globe itself will flash.
If the light blinks once, and repeats every 2 seconds
This indicates that the device has failed to connect to the router. See below possible causes.
- Incorrect Wi-Fi name or password entered during the pairing process. Please ensure the password is entered carefully. To re-enter your password please delete the device from the Cygnett Smart App, and start the pairing process again.
- Weak Wi-Fi signal from your Wi-Fi router. The cause may be that your device is too far away from your router to function correctly. Please move your device closer to your router and to see if this fixes the problem. Please note that only a 2.4Ghz band can be used to connect the Cygnett Smart Devices.
- Wi-Fi Router Errors can cause issues with your Cygnett Smart Devices connecting. Please restart your router if you are having issues connecting.
- Too Many Devices Connected to your router. Most routers have a maximum number of devices that can be connected, at which point no new devices can be added. Check your router specifications for more information.
The LED light blinks once, every 1 second, and your device is offline
This means your device has connected to your Wi-Fi router but hasn’t been added to your Cygnett Smart account. Please power off the device to restart it. Wait for a few minutes for it to reconnect. If the device does not come back online, please delete the device from your Cygnett Smart App and the start the pairing process again.
The LED light blinks quickly twice and repeats
This indicates that the Cygnett Smart Device has connected to the router but failed to connect to the server.
- Check your internet connection by opening your browser and accessing a web page. If the page opens your internet connection is active.
- The server is temporarily down due to an upgrade.
- Your internet bandwidth may be over capacity if you are currently downloading or streaming.
- More than one router in your area with same name (SSID). This can cause the Cygnett Smart Device to connect to the incorrect router.
- More than one DHCP server running under the same network. This could occur when multiple routers exist on the same network.
- You may have opened or have installed a firewall or security software. In this case, please temporarily close them and try to re-add your device. After making all above checks and still not connecting, the problem may be a DNS error. Please manually change DNS server address to 126.96.36.199. Then try to re-add your device.
- If you receive a notification of an IP address conflict on any of the devices connected to your network, you may need to temporarily disconnect these devices from your network in order to connect your Cygnett Smart Devices.
Smart Device is offline after a firmware update
Sometimes after upgrading the firmware of your Cygnett Smart Device this may cause it to become offline. This is caused by a change in the MAC address. Below is a list of the updates that may cause this problem.
Firmware version MAC address changes when:
- FWSW-01 Upgrade to versions higher than 1.5.2
- FWSW-0185 Upgrade to versions higher than 1.5.2
- FWSWES-04 Upgrade to versions higher than 1.3.0
- FWSW-01P Upgrade to versions higher than 2.0.2
- FWSW-01TH Upgrade to versions higher than 2.0.1
When this happens, please bind your device’s MAC address to your router’s binding list, as follows:
Go to Router Settings -> Close MAC Filter -> Connect your device to the router -> Add the device MAC address to the MAC Binding list -> Enable MAC Filter