I've forgotten my password, how do I reset it? November 21, 2019 00:19 Updated Go to the account log in screen and tap on 'Reset Password'. Enter your account details and follow the in-app prompts to reset your password. You should receive an email outlining the instructions on resetting your password. Related articles Smart Hub + IR Remote Control Apple users | I'm having difficulty pairing my smart device, what do I do? Smart Wi-Fi Plug with Power Monitoring I failed to receive a verification code, what do I do? The Apple Home app said my smart device has been added, but I can't see it.