Can I return a product out of its original packaging? April 24, 2019 04:21 To be eligible for a return, your item must be unused and unopened in the original packaging. Related articles What should I do if I have received a faulty product? How long do I have to return an item? Does your warranty cover purchases from your retail partners? How can I return my product bought at Cygnett.com? Can I exchange my Cygnett product for something else?