When your device is charging slower than expected while using a Cygnett wall charger, car charger, or charging cable, the steps below can help identify the cause and improve charging performance.
1. Test a different cable or wall charger
Charging performance can be affected by the cable or wall charger being used.
- Using a Cygnett charging cable? Connect it to another compatible wall charger and check whether charging speed improves.
- Using a Cygnett wall charger? Test it with another compatible charging cable.
This will help determine whether the issue is related to the charging cable, wall charger, or device.
2. Check your wall charger's output specifications
The charging speed of your device depends on the power output of the wall charger being used.
The output specifications can be found printed on the charger and may include details such as:
- 1A output
- 2A output
- USB-C Power Delivery (PD) wattage
Older 1A chargers provide slower charging speeds compared to modern fast-charging solutions. For improved charging performance, we recommend using a 2A charger or a USB-C Power Delivery (PD) charger that supports your device.
Learn more about fast charging and choosing the right wall charger here: How to fast charge your device.
3. Check for device software updates
Device manufacturers regularly release software updates that can improve charging performance, battery management, and accessory compatibility.
Review your device settings and install any available updates before testing the charger again.
4. Test the charger and cable with another device
Connect the charger and cable to another compatible device to help determine whether the issue is related to the charging accessories or the original device.
Still experiencing slow charging?
Our Cygnett Customer Support team is happy to help investigate further.
Please provide the following details when contacting us:
- Cygnett charger model
- Cygnett cable model
- Device make and model
- Description of the charging issue
- Photos of the charger specifications and cable, where required
Our team will review the information and assist with the next steps.
Still having issues? Contact our Cygnett Care team here.