Important Product Recall Notice: Cygnett MagMove 5K Power Bank
Cygnett Pty Ltd has announced a product recall for the Cygnett MagMove 5K Power Bank following the identification of a potential fire hazard issue involving the battery overheating.
Customers who own an affected product are urged to stop using the Power Bank immediately and return it for a full refund.
Affected Product Details
The recall applies to the Cygnett MagMove 5K Power Bank, a magnetic wireless charging Power Bank designed for charging compatible mobile phones.
Product Information
- Product Name: MagMove 5K Power Bank
- Primary Item Number: CY4565PBCHE
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Affected Product Codes:
- CY4565PBCHE
- CY4631PBCHE
- CY4615PBCHE
- CY4620PBCHE
- CY4626PBCHE
Dates Sold
The affected products were sold between:
- 7 September 2023 – 15 March 2024
Customers can identify affected products by checking the product label located on the side of the Power Bank.
Why the Product Is Being Recalled
Cygnett has identified that the MagMove Dual Magnet Power Bank may overheat during use, creating a potential fire hazard.
The issue is isolated specifically to the MagMove Dual Magnet Power Bank and associated retail bundles containing this product. No other Cygnett products are affected by this recall.
Potential Hazard
If the battery overheats, there is a risk that the Power Bank could catch fire, potentially causing:
- Serious burn injuries
- Property damage
- Fire-related safety risks
Due to the severity of the hazard, customers are advised to discontinue use immediately.
What Customers Should Do
If you own an affected Cygnett MagMove 5K Power Bank:
- Stop using the product immediately.
- Return the product to your original place of purchase or directly to Cygnett.
- Receive a full refund — no proof of purchase or receipt is required.
Cygnett is committed to customer safety and is working closely with retailers and customers to remove affected products from circulation as quickly as possible.
Cygnett’s Commitment to Safety
Cygnett has stated that this recall only impacts the MagMove Dual Magnet Power Bank and associated retail bundles. All other Cygnett products remain unaffected.
The company apologises for the inconvenience and appreciates customers’ cooperation in ensuring the safe return of affected units.
Our customer support team is available to assist with any further questions or concerns you may have: Cygnett Care