Submit a request

Articles in this section

MagSlim Product Recall Notice

  • Updated

 

MagSlim 5k Magnetic Power Bank - Black (Multiple Batches)

Batches affected have only sold after December 16th 2025

Click here to return your MagSlim

 


Consumer safety and product satisfaction is our top priority at Cygnett.

We know you depend on our products, and we take this seriously. Products were sold at 

  • JB Hi-Fi
  • Harvey Norman
  • Officeworks
  • The Good Guys
     
  • Other Australian Retailers
  • Cygnett Online
  • Online Marketplaces 

Customer Support Contact

 

The issue identified in this recall is isolated to batches 4625, 4725, 4825, 4925, 5025, 5125, 0126, 0226, 0326, 0426, 0526, 0626, 0726, 0826, 0926, 1026, 1126, 1226, 1326, 1426 and 1426 of the 5k MagSlim Power Bank - Black and does not affect any of our other products. 

We remain committed to upholding the highest standards of quality and safety in all our products. 

 

Am I affected? 

If you own any of the Cygnett Affected Models listed below, then this recall applies to you.

Affected products: 

  • CY5092PBCHE MagSlim 5,000 mAh Magnetic Power Bank - Black (batch 4625, 4725, 4825, 4925, 5025, 5125, 0126, 0226, 0326, 0426, 0526, 0626, 0726, 0826, 0926, 1026, 1126, 1226, 1326, 1426 and 1426)

 

Customer Support Contact

What do I need to do? 

Retail Purchases

If you purchased the MagSlim 5k Magnetic Power Bank - Black and the batch code reads 4625, 4725, 4825, 4925, 5025, 5125, 0126, 0226, 0326, 0426, 0526, 0626, 0726, 0826, 0926, 1026, 1126, 1226, 1326, 1426 or 1426 from one of our retail partners, you can receive a full refund at the point of purchase or by contacting Cygnett directly.

Simply take your MagSlim 5k Power Bank back to the store and our retail partners will assist you with the return process, if you are unable to return to the retailer of purchase please contact us at Cygnett Care and we will process the refund for you even without proof of purchase.

 

Online Purchases from Cygnett Australia website & marketplaces such as Amazon, Qantas, eBay, or Kogan.

If you purchased the 5k Magslim Power Bank - Black and the batch reads 4625, 4725, 4825, 4925, 5025, 5125, 0126, 0226, 0326, 0426, 0526, 0626, 0726, 0826, 0926, 1026, 1126, 1226, 1326, 1426 or 1426 directly from Cygnett, the Cygnett Australia website (www.cygnett.com.au), or from the Cygnett accounts on various marketplaces such as Amazon, eBay etc, we will directly refund your purchase. 

You may have already received email correspondence from us, outlining the steps to actioning a refund and returning the product back to Cygnett. If you have not received an email, please contact our customer support team to commence your refund and product return: Cygnett Care

How do I check to see if my Cygnett product is affected? 

You can check the Product Code and batch code on your Cygnett products by: 

  1. Checking the Product Code and Batch Code printed on the product. Every Cygnett product has both the Product Code and Batch Code printed on the product itself. 
     
  2. Contact our customer support team, who can help verify if your Cygnett product is affected: Cygnett Care

If you have any questions or require further assistance regarding this product recall, please do not hesitate to contact our Customer Support team.

We are here to support you through this process and ensure a swift resolution. 

Customer Support Contact

Once again, we apologise for any inconvenience this may cause and thank you for your cooperation and understanding in this matter.

You are a valued customer. Your continued support and loyalty mean the world to us, and we are committed to maintaining your trust. 

FAQs: 

Q: Will I receive a refund for my recalled product? 
A: Yes, refunds will be provided for all purchases of the affected products. 

 

Q: Can I get a replacement product instead of a refund?  
A: At this time, we are only offering refunds for returned products.  

  

Q: How do I return my recalled product?  
A: The return process varies depending on whether you purchased the product from a retail partner or our website. Please refer to the instructions provided above.  

  

Q: Is there a deadline for returning the recalled product?  
A: We encourage customers to return their products as soon as possible, but there is no strict deadline for returns.  

  

Q: Will I be reimbursed for return shipping costs?  
A: Yes, if you purchased the product from our website, we will provide a shipping label and cover the return shipping costs.  

  

Q: How long will it take to receive my refund?  
A: Refunds will be processed promptly after the return has been initiated. Refunds from cygnett.com purchases are usually processed within 2 business days; however, some payment methods can take up to 14 business days. 

  

Q: Are other Cygnett products affected by this recall?  
A: No, this recall is specific to once batch of the MagSlim 5k Power Bank Black (batch 4825 & 4925) and associated products listed above. All other Cygnett products remain safe for use.  

  

Q: Can I contact customer support for additional assistance?  
A: Yes, our customer support team is available to assist with any further questions or concerns you may have: Cygnett Care

Related articles