Having trouble charging your device wirelessly? Try these quick tips:
- Check compatibility: Confirm your phone supports wireless charging by checking the device specifications.
- Remove your case: 3mm or thicker cases or reinforced cases can interfere with charging. Try charging without the case.
- Remove metal objects: Metal plates, cards, or other metal accessories can prevent wireless charging.
- Centre your device: Place your phone in the centre of the charging pad and ensure it is properly aligned.
- Check the power supply: Make sure the charger and cable are securely connected to a suitable power source.
- Update and restart: Check for software updates and restart your phone before trying again.
Still having trouble? Contact our Cygnett Care Team for assistance.