To help you get the best performance from your Cygnett power bank while ensuring safe operation, please follow the recommendations below.
Safe Use
- Always use certified charging cables and wall chargers from trusted brands.
- Do not use the power bank if it appears damaged, swollen, leaking, or becomes excessively hot.
- Avoid dropping, crushing, puncturing, or exposing the power bank to impact.
- Keep the power bank away from water, moisture, and high-humidity environments.
- Never cover the power bank while it is in use or charging. Always ensure it has adequate ventilation.
Following these guidelines will help maintain the performance of your power bank and minimise the risk of damage or safety issues.
Charging Guidelines
- Use a compatible wall charger with the appropriate power output for your power bank.
- Avoid leaving the power bank charging overnight or unattended for extended periods.
- Always place the power bank on a hard, flat, non-flammable surface while charging. Do not charge it on soft surfaces such as beds, couches, rugs, carpets, or under pillows, as these can trap heat.
- If the power bank becomes unusually hot while charging, disconnect it from the power source and allow it to cool before using or charging it again.
By following these charging practices, you'll help maximise the lifespan, efficiency, and safe operation of your Cygnett power bank.
If you notice any unusual behaviour—such as excessive heat, swelling, unusual odours, leaking, or inconsistent charging—stop using the power bank immediately and contact the Cygnett Support Team for further assistance.