If your power bank shows any signs of damage or abnormal behaviour, it’s important to stop using it immediately to avoid potential safety risks.
Stop Use Immediately If:
- The battery is swollen, bulging, or the casing appears expanded
- There is any leakage or unusual smell coming from the device
- The power bank becomes excessively hot during use or charging
- It no longer charges properly or behaves inconsistently
What To Do Next
- Stop using and unplug the device straight away
- Do not attempt to open, repair, or puncture the power bank
- Place it in a non-flammable area, away from other items
Important Notes
Damaged lithium batteries can pose fire and safety risks if handled incorrectly. Acting quickly and safely helps prevent further issues.
If you believe your product may be faulty and is within warranty, please contact our support team for further assistance.