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  1. Cygnett Care
  2. Smart Home
  3. Frequently Asked Questions

Frequently Asked Questions

  • Apple users | I'm having difficulty pairing my smart device, what do I do?
  • How do I turn off/on my smart bulb if my Wi-Fi connection is down?
  • Android users | I'm having difficulty pairing my smart device, what do I do?
  • What brands can my Smart Hub control?
  • Siri voice assistant doesn't work on my smart devices, what do I do?
  • The Amazon Alexa voice assistant doesn't work on my smart devices, what do I do?
  • The Google voice assistant doesn't work on my smart devices, what do I do?
  • The Apple Home app said my smart device has been added, but I can't see it.
  • How come my schedules/timers don't work?
  • My smart devices are turning on/off by themselves
  • What does 'Network Unavailable' mean?
  • My session has expired, what does that mean?
  • How come I can't share my smart device?
  • I can't update the firmware on my smart device
  • I've forgotten my password, how do I reset it?
  • I failed to receive a verification code, what do I do?
  • Why is my smart device offline?
  • Why is my smart device not pairing?

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